Shipping policy
Shipping Policy
Effective Date: September 6, 2026
At Aster Fragrance, we are committed to making your shopping experience as smooth and convenient as possible. We carefully process and package every order to ensure that your fragrances reach you safely and in excellent condition.
This Shipping Policy explains how orders placed through the Aster Fragrance website are processed, shipped, and delivered.
By placing an order with Aster Fragrance, you acknowledge and agree to the terms outlined in this Shipping Policy.
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1. Order Processing
Once you successfully place an order on the Aster Fragrance website, we begin processing it as soon as reasonably possible.
Our order-processing process generally includes:
1. Order confirmation.
2. Payment verification, where applicable.
3. Product availability confirmation.
4. Quality checking and packaging.
5. Handover to our logistics or delivery partner.
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on weekends, public holidays, or during periods of exceptionally high order volume may require additional processing time.
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2. Shipping and Delivery Time
After your order has been processed and handed over to the delivery partner, the estimated delivery time will depend on your location and the courier service available in your area.
As a general estimate:
* Metro and major cities: 2–5 business days
* Other cities and towns: 3–7 business days
* Remote or extended service areas: 5–10 business days
These are estimated delivery timelines and are not guaranteed delivery dates.
Unexpected circumstances, including courier delays, weather conditions, transportation disruptions, public holidays, high order volumes, or other events outside our reasonable control, may result in additional delays.
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3. Shipping Locations
Aster Fragrance currently aims to deliver orders to serviceable locations within India.
Delivery availability may depend on the service coverage of our logistics partners.
Certain remote locations, restricted areas, or addresses outside regular courier service zones may have limited or unavailable delivery options.
If we are unable to deliver to your provided address, our customer support team may contact you to discuss an alternative solution.
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4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on factors such as:
* Delivery location.
* Order value.
* Product quantity.
* Promotional offers.
* Courier availability.
* Applicable shipping arrangements.
From time to time, Aster Fragrance may offer free shipping or other shipping-related promotions.
Any applicable shipping offer will be displayed on the website or during checkout.
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5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.
You can use the tracking information provided by the applicable logistics partner to monitor the status of your shipment.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
If tracking information does not update immediately, we request that you allow reasonable time for the courier system to update.
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6. Delivery Attempts
Our logistics partner may make one or more delivery attempts at the address provided during checkout.
To avoid delivery delays, customers should ensure that:
* The delivery address is complete and accurate.
* The provided mobile number is active.
* Someone is available to receive the order where necessary.
* Any required delivery instructions are provided correctly.
If delivery is unsuccessful due to an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the package may be returned to the sender.
Additional shipping arrangements may be required to resend such an order.
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7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully verify:
* Name.
* House/flat number.
* Street/locality.
* City.
* State.
* PIN code.
* Mobile number.
Aster Fragrance will not be responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the information if the order has not yet been processed or shipped.
Once an order has been dispatched, changes to the delivery address may not be possible.
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8. Delayed Shipments
Although we work with our logistics partners to provide timely delivery, delays may occasionally occur.
Delays can result from:
* Courier operational issues.
* Heavy shipment volumes.
* Weather conditions.
* Natural disasters.
* Public holidays.
* Transportation disruptions.
* Government restrictions.
* Incorrect or incomplete address information.
* Local delivery issues.
* Unexpected events beyond our reasonable control.
If your shipment is significantly delayed, please contact our customer support team with your order number and tracking information.
We will make reasonable efforts to assist you and coordinate with the delivery partner where possible.
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9. Lost Shipments
If your shipment appears to be lost during transit, please contact Aster Fragrance customer support.
We may investigate the shipment with our logistics partner.
Depending on the outcome of the investigation and applicable circumstances, we may provide an appropriate resolution, which may include a replacement or refund.
We may require the customer to provide relevant order or delivery information to assist with the investigation.
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10. Damaged Packages
We take reasonable care when packaging our fragrances for transportation.
However, if your package arrives visibly damaged, crushed, leaking, or otherwise compromised, we recommend documenting the condition of the package before opening it.
Please take clear photographs or videos showing:
* The outer package.
* Shipping label.
* Product packaging.
* Damaged product.
* Any leakage or breakage.
Contact Aster Fragrance customer support as soon as reasonably possible.
We may request these photographs or videos to investigate the issue and determine the appropriate resolution.
For additional information, please refer to our Return & Refund Policy.
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11. Wrong Product Delivered
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
* Order number.
* Photograph of the received product.
* Photograph of the shipping label.
* Any other information requested by our support team.
After verification, Aster Fragrance may arrange an appropriate replacement or refund, subject to our applicable policies.
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12. Missing Items
If your order contains multiple products and one or more items are missing, please contact our customer support team.
We may investigate the order’s packing and shipping records and coordinate with the logistics provider where necessary.
Once the issue is verified, we will provide an appropriate resolution.
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13. Cash on Delivery
Aster Fragrance may offer Cash on Delivery (COD) for eligible locations and orders.
COD availability may depend on:
* Delivery location.
* Order value.
* Courier availability.
* Customer eligibility.
* Other operational factors.
If COD is available, the applicable option will be displayed during checkout.
Customers should ensure that the required amount is available when the delivery is attempted.
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14. Delivery Refusal
Customers are requested not to refuse delivery without a valid reason after placing an order.
Repeated refusal of orders, particularly COD orders, may result in restrictions on future COD availability or other appropriate action.
If you no longer wish to receive an order, please contact Aster Fragrance as soon as possible so that we can determine whether cancellation or another appropriate solution is available.
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15. Multiple Products in One Order
If an order contains multiple products, Aster Fragrance may ship the products together or in separate packages depending on product availability, warehouse operations, and logistics requirements.
If an order is shipped in multiple packages, delivery may occur at different times.
You may receive separate tracking information where applicable.
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16. Shipping During Sales and Promotions
During major sales, promotional campaigns, festive periods, product launches, or other high-demand periods, order volumes may increase significantly.
As a result, processing and delivery may take longer than our standard estimated timelines.
We appreciate your patience during such periods and will make reasonable efforts to process your order as quickly as possible.
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17. International Shipping
Unless specifically stated on the Aster Fragrance website, our standard shipping service is intended for deliveries within India.
International shipping may not currently be available.
If international shipping becomes available in the future, additional terms may apply, including customs duties, import taxes, documentation requirements, restrictions, and international shipping charges.
Any applicable international shipping terms will be communicated separately.
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18. Customs, Duties, and Taxes
For orders delivered within India, applicable taxes and charges will be handled according to the pricing and checkout information displayed at the time of purchase.
If international shipping is offered in the future, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.
Aster Fragrance cannot guarantee that an international shipment will be cleared by customs.
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19. Delivery to Restricted Areas
Certain areas may have limited courier coverage due to geographic, security, regulatory, or logistical restrictions.
If your location is not serviceable, the order may not be accepted or may require an alternative delivery address.
Where possible, our customer support team may contact you to discuss available options.
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20. Address Changes After Dispatch
Once an order has been dispatched, we may not be able to change the delivery address.
If an address change is requested after dispatch, we will make reasonable efforts to assist, but the change is subject to the courier’s capabilities and policies.
Aster Fragrance cannot guarantee that an address change will be possible after shipment.
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21. Shipping Partners
Aster Fragrance may work with third-party courier and logistics providers to deliver orders.
The specific courier used for an order may depend on factors including:
* Delivery location.
* Serviceability.
* Shipping speed.
* Product requirements.
* Availability.
* Operational considerations.
Once the package is handed over to the logistics provider, certain aspects of the delivery process are controlled by that provider.
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22. No Guaranteed Delivery Date
Unless expressly stated otherwise, delivery dates displayed on our website, checkout page, order confirmation, or tracking system are estimates.
Aster Fragrance does not guarantee delivery on a particular date or time.
We will, however, make reasonable efforts to ensure that orders are processed and delivered within the estimated timeframe.
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23. Return Shipping
If you need to return a product, return shipping arrangements will be handled according to our Return & Refund Policy.
Depending on the reason for the return, applicable return shipping costs may be covered by Aster Fragrance or may be deducted from the customer’s refund, where permitted and communicated to the customer.
Customers should not send products back without first receiving return instructions from our team.
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24. Customer Responsibility
Customers are responsible for:
* Providing accurate delivery information.
* Providing an active contact number.
* Being available to receive the shipment where necessary.
* Following courier delivery instructions.
* Checking the package upon delivery where reasonably possible.
* Contacting us promptly regarding delivery issues.
Providing accurate information helps prevent unnecessary delivery delays and failed deliveries.
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25. Events Beyond Our Control
Aster Fragrance will not be responsible for shipping delays caused by circumstances beyond our reasonable control.
Such circumstances may include:
* Natural disasters.
* Severe weather.
* Government restrictions.
* Wars or civil disturbances.
* Strikes.
* Transportation disruptions.
* Public emergencies.
* Pandemics.
* Courier network disruptions.
* Infrastructure failures.
* Other unforeseen circumstances.
We will make reasonable efforts to minimize the impact of such events and assist customers where possible.
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26. Policy Changes
Aster Fragrance may update or modify this Shipping Policy from time to time.
Changes may be made to reflect:
* Changes in our logistics partners.
* Changes in shipping services.
* Changes in delivery areas.
* Changes in applicable laws.
* Changes in our business practices.
* Improvements to our shipping process.
Any updated policy will become effective when published on our website unless otherwise stated.
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27. Contact Us
If you have questions regarding shipping, delivery, tracking, delayed orders, damaged packages, or any other shipping-related matter, please contact the Aster Fragrance customer support team through the contact details provided on our website.
When contacting us about an order, please provide your order number and relevant tracking information so that we can assist you more efficiently.
Aster Fragrance
Your Fragrance. Your Signature.
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Important Notice
This Shipping Policy provides general information regarding the shipping and delivery practices of Aster Fragrance.
Actual delivery times, courier availability, shipping charges, and serviceability may vary depending on the customer’s location, logistics partner, order characteristics, and other circumstances.
Aster Fragrance reserves the right to make reasonable changes to its shipping procedures while continuing to comply with applicable laws and customer rights.