Refund policy
Return & Refund Policy
Effective Date: September 6, 2026
At Aster Fragrance, we want you to feel confident and satisfied with every fragrance you purchase from us. We understand that selecting a perfume online can sometimes be difficult because fragrance is a personal experience, and everyone’s preferences are different.
To make your shopping experience more comfortable, we offer a 30-day return policy. If you receive your order and simply do not like the fragrance, you may request a return within 30 days from the date of delivery, subject to the terms and conditions mentioned below.
Please read this Return & Refund Policy carefully before submitting a return or refund request.
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1. Our 30-Day Return Promise
If you purchase a fragrance from Aster Fragrance and, after receiving it, feel that the fragrance is not suitable for you or you simply do not like the fragrance, you can request a return within 30 days from the date your order was delivered.
We believe our customers should be able to purchase fragrances with confidence. Since fragrance preferences are highly personal, we provide this return window to give you sufficient time to decide whether your purchase is right for you.
A return request must be submitted within the applicable 30-day period. Requests submitted after 30 days from the delivery date may not be accepted.
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2. Eligibility for Returns
To be eligible for a return, the following conditions generally apply:
* The return request must be submitted within 30 days of delivery.
* The product must have been purchased directly from Aster Fragrance or through an authorized sales channel where this policy applies.
* The product must be returned in a condition that allows us to reasonably inspect and verify it.
* Wherever applicable, the original product box, packaging, labels, accessories, and other materials supplied with the product should be included.
* You may be required to provide your order number, registered mobile number, email address, photographs, videos, or other information necessary to verify the order.
* Returned products may be inspected before a refund or replacement is approved.
Because perfumes are personal-use products, Aster Fragrance reserves the right to inspect returned products to ensure that the return request is genuine and complies with this policy.
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3. If You Simply Don’t Like the Fragrance
We understand that fragrance is subjective.
A perfume can smell differently on different people because of individual skin chemistry, body temperature, environment, and personal preference. Therefore, if you receive your perfume and simply decide that you do not like the fragrance, you may still request a return within our 30-day return period.
You do not necessarily need to provide a detailed explanation of why you dislike the fragrance. However, the product must meet the applicable return requirements and may be subject to inspection.
Our goal is to provide a fair, transparent, and customer-friendly return experience.
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4. Damaged Products
If your product arrives damaged, broken, leaking, or otherwise physically damaged during transportation, please contact us as soon as possible after receiving the order.
For damaged orders, we may request:
* Photographs of the outer shipping package.
* Photographs of the damaged product.
* Photographs of the product packaging.
* A photograph of the shipping label.
* A short video showing the condition of the package or product, where necessary.
* Your order number and delivery details.
Providing clear photographs or videos can help us investigate the issue quickly and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
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5. Incorrect or Missing Products
If you receive a product that is different from the product you ordered, or if an item is missing from your order, please contact us as soon as possible.
Please provide your order number along with clear photographs of the received package and products so that we can verify the issue.
After verification, we may provide a replacement or refund for the affected product, as applicable.
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6. Products That Have Been Used
We understand that customers may want to experience a fragrance before deciding whether it is suitable for them.
However, perfumes are personal-use products, and returned products must comply with our return requirements.
If a product has been substantially used, emptied, deliberately damaged, altered, tampered with, or otherwise returned in a condition that prevents us from reasonably reselling or verifying it, Aster Fragrance may reject the return request.
A small amount of product usage may be considered when the return is based on fragrance preference, subject to our inspection and applicable return conditions.
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7. Original Packaging
For a smooth return process, we strongly recommend keeping the original product box, packaging, labels, and other materials until you are completely satisfied with your purchase.
Where applicable, customers should return the product with its original packaging and accessories.
Missing packaging or accessories may affect the eligibility or value of the refund, depending on the circumstances.
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8. How to Request a Return
To request a return, please contact our customer support team using the contact information provided on the Aster Fragrance website.
Please include the following information:
Order Number:
Name:
Registered Mobile Number/Email:
Product Name:
Reason for Return:
Photographs/Videos (if applicable):
Our customer support team will review your request and provide further instructions regarding the return process.
Please do not ship a product back to us without receiving return instructions from Aster Fragrance. Unauthorized returns may experience delays or may not be processed.
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9. Return Pickup
Where return pickup is available, Aster Fragrance or our logistics partner may arrange a pickup from the delivery address.
The availability of return pickup may depend on your location, courier availability, and the nature of the return.
If pickup is not available in your area, we may provide alternative return instructions.
Customers are responsible for safely packaging the product according to the instructions provided by our team.
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10. Return Inspection
Once the returned product reaches us, it may undergo a quality and eligibility inspection.
The inspection may include verification of:
* Product condition.
* Product quantity.
* Packaging and labels.
* Order details.
* Signs of damage or tampering.
* Whether the returned product corresponds to the original order.
This inspection helps us prevent fraudulent or incorrect returns while ensuring that genuine customer complaints are handled fairly.
Once the inspection is completed, we will notify you regarding the status of your return and refund.
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11. Refund Policy
Once your return has been received and approved, the applicable refund will be initiated.
The refund amount may depend on the nature of the return and the applicable terms of your order.
Where a full refund is approved, the eligible amount will generally be refunded to the original payment method used to place the order.
Depending on your bank, card issuer, payment gateway, UPI provider, or other financial institution, it may take additional business days for the refunded amount to appear in your account.
Aster Fragrance does not control the processing time of banks, card networks, payment gateways, or other third-party financial institutions after a refund has been initiated.
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12. Refunds for Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds may require additional information from the customer.
Depending on the payment and refund system available to us, we may request appropriate bank account, UPI, or other payment details to process the refund.
Customers must ensure that the information provided for the refund is accurate and belongs to the intended recipient.
Aster Fragrance will not be responsible for delays or failed transfers resulting from incorrect payment information provided by the customer.
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13. Shipping Charges
The treatment of shipping charges may depend on the reason for the return.
If the return is due to an error attributable to Aster Fragrance, such as receiving an incorrect product or receiving a product damaged during delivery, we may provide an appropriate resolution, including applicable return or shipping assistance.
For a voluntary return based solely on personal preference, such as simply not liking the fragrance, applicable shipping or return costs may be deducted from the refund where permitted and communicated to the customer.
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14. Exchange Instead of Refund
In certain situations, Aster Fragrance may offer an exchange or replacement instead of a refund.
An exchange may be offered where:
* The wrong product was delivered.
* The product was damaged during transportation.
* The product has a verified manufacturing or packaging issue.
* Another resolution is mutually agreed upon.
Exchange availability may depend on product stock and delivery availability in the customer’s location.
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15. Non-Returnable Situations
A return may not be accepted in circumstances including, but not limited to:
* The return request is submitted after the applicable 30-day return period.
* The product has been intentionally damaged or altered.
* The product has been emptied or substantially consumed.
* The product has been tampered with.
* The returned item does not match the item originally purchased.
* The product is returned without sufficient information to verify the order.
* The product is returned without following the return instructions provided by Aster Fragrance.
* The return appears fraudulent, abusive, or inconsistent with the purpose of this policy.
We reserve the right to investigate suspicious or repeated return activity and take appropriate action where necessary.
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16. Return Abuse and Fraud Prevention
Our 30-day return policy is designed to provide customers with a fair and convenient shopping experience.
However, repeated misuse of the return policy, including false damage claims, returning different products, returning empty bottles, deliberately damaging products, or making fraudulent refund claims, may result in the rejection of future returns.
Aster Fragrance reserves the right to restrict or refuse returns where there is reasonable evidence of policy abuse or fraudulent activity, subject to applicable law.
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17. Refund Processing Time
After your return has been received and approved, we will initiate the applicable refund as soon as reasonably possible.
The time required for the refund to reflect in your account may vary depending on:
* Your bank.
* Credit/debit card issuer.
* UPI provider.
* Payment gateway.
* Payment method used for the original transaction.
If your refund has been successfully initiated but you have not received it within the expected processing period, please contact our customer support team with your order and refund details.
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18. Cancellation Before Dispatch
If you wish to cancel your order, please contact Aster Fragrance as soon as possible after placing the order.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it where possible.
Once an order has been dispatched, cancellation may no longer be possible, and you may instead need to follow the applicable return procedure after delivery.
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19. Sale, Promotional, or Discounted Products
Products purchased during promotional campaigns, sales, discounts, or special offers may remain eligible for return under our 30-day policy unless the specific promotion clearly states otherwise.
Any special return conditions applicable to a particular promotion will be communicated at the time of purchase.
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20. Gift Orders
If a product was purchased as a gift, the refund may generally be processed to the original purchaser or original payment method, subject to applicable payment and refund procedures.
If you received a product as a gift and need assistance with a return, please contact our customer support team with the available order information.
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21. Products Purchased Through Third Parties
If you purchased an Aster Fragrance product through an authorized marketplace, retailer, distributor, or other third-party platform, the return and refund process may be governed by that platform’s applicable policies.
In such cases, customers may need to initiate the return directly through the platform from which the product was purchased.
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22. Policy Changes
Aster Fragrance may update, modify, or revise this Return & Refund Policy from time to time.
Any changes will become effective when the updated policy is published on our website.
We encourage customers to review this page periodically to remain informed about our current return and refund terms.
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23. Our Commitment to Customers
At Aster Fragrance, we believe purchasing a perfume should be an enjoyable experience.
We create fragrances for people with different personalities, preferences, moods, and styles. However, we also understand that no fragrance can be universally loved by everyone.
Our 30-day return promise is intended to give you confidence when shopping with us. If you receive your fragrance and decide that it simply isn’t right for you, we want to make the process of requesting a return as straightforward and transparent as possible.
We value your trust and appreciate every customer who chooses Aster Fragrance.
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24. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact our customer support team through the contact details provided on the Aster Fragrance website.
When contacting us regarding a return or refund, please keep your order number readily available so that we can assist you as quickly as possible.
Aster Fragrance