Contact information
Contact Us
We’d Love to Hear From You
At Aster Fragrance, our customers are at the heart of everything we do. Whether you have a question about our fragrances, need assistance with an order, want to know more about a product, or need help with a return or refund, our team is here to help.
We believe that good customer service is just as important as creating great fragrances. If you need assistance, please don’t hesitate to reach out to us.
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Get in Touch
Customer Support
For questions regarding products, orders, payments, shipping, returns, refunds, or any other assistance, please contact our customer support team.
Email: SQUAREOFSQUAREOF@GMAIL.COM
Phone: 9518690347
WhatsApp: 9518690347
Our team will make reasonable efforts to respond to your enquiry as quickly as possible.
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Business & General Enquiries
For business-related enquiries, collaborations, wholesale opportunities, distribution, partnerships, or other professional matters, you can contact us at:
Email: SQUAREOFSQUAREOF@GMAIL.COM
Phone: [9518690347
Please mention the nature of your enquiry clearly so that we can direct your request to the appropriate team.
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Order Support
If you are contacting us regarding an existing order, please include your order number in your message.
This helps us locate your order and assist you more efficiently.
For order-related enquiries, you may include:
* Order number
* Name used while placing the order
* Registered mobile number
* Email address
* Product name
* Details of your concern
* Photographs or videos, where applicable
Please do not share sensitive information such as passwords, card PINs, CVV numbers, or complete payment-card details with our customer support team.
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Returns & Refunds
If you would like to request a return or refund, please contact our customer support team with your order details.
Our standard policy provides a 30-day return period for eligible purchases, including situations where you simply do not like the fragrance, subject to the applicable terms and conditions.
For complete information, please refer to our Return & Refund Policy.
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Shipping & Delivery Support
If you have questions about the delivery status of your order, tracking information, delayed delivery, damaged packages, or other shipping-related concerns, please contact us with your order number and tracking details, if available.
Our team will make reasonable efforts to assist you and coordinate with the relevant delivery partner where necessary.
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Customer Support Hours
Monday – Saturday: 9 AM TO 6 PM
Sunday: CLOSED
Public Holidays: Support availability may vary.
Messages received outside our support hours will generally be addressed on the next available business day.
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Visit Us
If Aster Fragrance has a physical office or store, you can visit us at:
Aster Fragrance
0742, KHANPUR KALAN
GOHANA 131305
India
Important: Please contact us before visiting if an appointment or prior confirmation is required.
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Follow Aster Fragrance
Stay connected with Aster Fragrance for new launches, fragrance updates, special offers, promotions, and other brand news.
Instagram: @ASTERFRAGRANCE
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We Are Here to Help
Your feedback, questions, and suggestions help us improve.
Whether you’re looking for your next signature fragrance or simply need assistance with an existing order, the Aster Fragrance team is always happy to hear from you.
Aster Fragrance