Privacy policy
Privacy Policy
Effective Date: September 6, 2026
At Aster Fragrance, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Aster Fragrance collects, uses, stores, protects, and may disclose information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By accessing or using the Aster Fragrance website, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
When you use our website or purchase our products, we may collect certain information that is necessary to provide our services and process your orders.
The information we may collect includes:
Personal Information
Depending on how you interact with our website, we may collect:
* Full name
* Mobile/telephone number
* Email address
* Billing address
* Shipping/delivery address
* Payment-related information
* Order details
* Customer support communications
* Information you voluntarily provide to us
We only request information that is reasonably necessary for providing our products and services.
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2. Payment Information
When you make a purchase through our website, payment may be processed through third-party payment gateways or payment service providers.
Aster Fragrance may receive limited information related to your transaction, such as payment status, transaction reference, payment method, and order amount.
Where payments are processed by a third-party payment provider, your payment information may be handled according to that provider’s own privacy policy and security practices.
Aster Fragrance does not intentionally store complete debit card, credit card, CVV, PIN, or other highly sensitive payment credentials on our own systems unless specifically required and legally permitted.
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3. Information Collected Automatically
When you visit our website, certain technical information may be automatically collected.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Website pages visited
* Date and time of visits
* Referring website
* Approximate location derived from technical information
* Website interaction and usage information
* Cookies and similar technologies
This information helps us understand how visitors use our website and allows us to improve website performance, security, and functionality.
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4. Cookies
Aster Fragrance may use cookies and similar technologies to improve your experience on our website.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
* Keeping products in your shopping cart.
* Remembering preferences.
* Maintaining login or session information.
* Understanding website traffic.
* Improving website functionality.
* Measuring advertising and marketing performance.
* Providing relevant website features.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
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5. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including:
* Processing and fulfilling orders.
* Delivering products to you.
* Confirming orders and payments.
* Providing customer support.
* Responding to questions and requests.
* Processing returns, exchanges, and refunds.
* Improving our products and services.
* Improving website functionality and user experience.
* Detecting and preventing fraudulent transactions.
* Protecting the security of our website.
* Maintaining business and transaction records.
* Communicating important information regarding your orders.
* Sending promotional communications where permitted.
* Conducting analytics and understanding customer preferences.
* Complying with applicable laws and legal obligations.
We do not use your personal information for purposes unrelated to our business activities without an appropriate legal basis or your permission where required.
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6. Order and Delivery Information
When you place an order with Aster Fragrance, certain information may need to be shared with delivery and logistics partners so that your order can be successfully delivered.
This may include:
* Customer name
* Delivery address
* Mobile number
* Order information
* Other information reasonably required for delivery
Such information is shared only to the extent reasonably necessary to provide delivery and related services.
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7. Sharing of Personal Information
We do not sell your personal information as a business asset.
However, we may share information with trusted third parties when necessary to operate our business and provide services to you.
These parties may include:
* Payment processors and payment gateways.
* Shipping and logistics companies.
* Website hosting providers.
* Website technology providers.
* Customer support providers.
* Analytics and marketing service providers.
* Fraud prevention and security providers.
* Professional advisors.
* Government authorities or law enforcement agencies where legally required.
Third-party service providers may process information on our behalf and may be subject to their own terms and privacy policies.
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8. Marketing Communications
If permitted by applicable law and where appropriate, Aster Fragrance may use your contact information to communicate with you about:
* New fragrance launches.
* Special offers.
* Discounts.
* Promotional campaigns.
* New products.
* Brand updates.
* Other relevant Aster Fragrance information.
You may choose to stop receiving promotional communications by using the unsubscribe option provided in promotional emails or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, returns, refunds, or other service-related matters.
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9. Customer Support Communications
If you contact Aster Fragrance through email, phone, website forms, social media, or other communication channels, we may retain information from those communications.
This may include:
* Your name.
* Contact details.
* Order number.
* Messages or requests.
* Attachments or photographs you voluntarily provide.
* Information necessary to resolve your issue.
We use this information to respond to your request, provide customer service, and maintain appropriate business records.
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10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and the services we use, security measures may include:
* Access controls.
* Secure systems.
* Encryption where appropriate.
* Authentication mechanisms.
* Monitoring and security procedures.
* Limiting access to information to authorized persons.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
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11. Data Retention
Aster Fragrance may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
* The purpose for which the information was collected.
* The nature of our relationship with you.
* Legal and regulatory requirements.
* Accounting and taxation requirements.
* Dispute resolution requirements.
* Fraud prevention and security requirements.
* Legitimate business requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
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12. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These rights may include, where applicable:
* Requesting access to personal information we hold about you.
* Requesting correction of inaccurate information.
* Requesting deletion of certain information.
* Withdrawing consent where processing is based on consent.
* Objecting to certain processing activities.
* Requesting information about how your data is used.
* Opting out of certain marketing communications.
Some rights may be subject to legal or contractual limitations.
To exercise a privacy-related right, please contact Aster Fragrance using the contact details provided on our website.
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13. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
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14. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.
If you click on a third-party link, you will be leaving the Aster Fragrance website.
Aster Fragrance is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
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15. Social Media
Aster Fragrance may maintain profiles or pages on third-party social media platforms.
If you interact with us through social media, information relating to that interaction may be processed by the relevant social media platform.
Your use of such platforms is governed by the privacy policies and terms of those platforms.
We encourage you to review the privacy settings and policies of the social media services you use.
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16. Fraud Prevention and Security
We may process information to identify, investigate, and prevent:
* Fraudulent transactions.
* Payment abuse.
* Fake orders.
* Return or refund abuse.
* Unauthorized account activity.
* Website attacks.
* Other activities that may threaten our customers or business.
Where appropriate and legally permitted, we may share relevant information with payment providers, logistics providers, security services, or law enforcement authorities.
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17. Legal and Regulatory Disclosure
Aster Fragrance may disclose personal information where we reasonably believe that disclosure is necessary to:
* Comply with applicable laws or regulations.
* Respond to a valid legal process.
* Respond to lawful requests from government authorities.
* Protect our rights or property.
* Protect the safety of our customers, employees, or others.
* Investigate suspected fraud or illegal activity.
* Enforce our terms, policies, or agreements.
We will seek to limit such disclosures to information reasonably necessary for the relevant purpose, where legally appropriate.
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18. Business Transfers
If Aster Fragrance undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.
Any successor or acquiring entity may be required to handle personal information in accordance with applicable privacy laws and commitments.
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19. International Data Processing
Depending on the service providers, technology platforms, payment processors, hosting providers, or other third parties used by Aster Fragrance, your information may potentially be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures regarding such transfers and processing.
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20. Changes to This Privacy Policy
Aster Fragrance may update or modify this Privacy Policy from time to time.
Changes may be made to reflect:
* Changes in our business practices.
* New services or technologies.
* Changes to applicable laws.
* Changes to our data-processing practices.
* Improvements to our privacy practices.
When we make changes, we may update the Effective Date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
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21. Your Consent
By using the Aster Fragrance website, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate method.
You may withdraw consent for certain activities where permitted by applicable law, although withdrawal of consent may not affect processing that was lawfully carried out before withdrawal.
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22. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Aster Fragrance handles personal information, please contact us through the contact details provided on our website.
When contacting us regarding a privacy request, please provide sufficient information for us to understand and verify your request.
Aster Fragrance
Your Fragrance.
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23. Important Notice
This Privacy Policy is intended to explain Aster Fragrance’s general approach to handling personal information.
Depending on your business structure, location, payment providers, hosting providers, analytics tools, advertising platforms, and the laws applicable to your business and customers, additional privacy disclosures or legal provisions may be required.
We recommend having this policy reviewed by a qualified legal professional before publishing it as your final legal policy.